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Submitted
5 October 2024
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31 October 2024
Published
28 November 2024
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Abstract

Healthcare facilities often face long queues and extended waiting times, disrupting the service process and increasing the risk of spreading infectious diseases. To address these challenges, this study utilized Scrum methodology to develop a Doctor Appointment application based on the Progressive Web Application (PWA). System usability testing uses the System Usability Scale (SUS) to ensure user-friendliness. The application includes doctor schedules, appointment booking, service status checking, and a visit history review. It is integrated with the Emesys system from PT Bigs Integrasi Teknologi, which serves as the case study location. The implementation of Scrum involved various stakeholders, including end-users, leading to improved team coordination and accountability through five planned sprints. The SUS testing results showed an average score of 78.58 from 30 respondents, indicating a high level of usability approaching the excellent category. This suggests that users are satisfied with the ease of use and overall application experience. However, further evaluation revealed that users may require some time to adapt to the application.

Keywords

doctor appointment Healthcare Facilities scrum System Usability Scale Doctor Appointment Healthcare Facilities scrum System Usability Scale

Article Details

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This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Author Biographies

Felly Chandra, Politeknik Caltex Riau

Teknologi InformatikaPoliteknik Caltex Riau, Pekanbaru

Muhammad Ihsan Zul, Politeknik Caltex Riau

Teknologi InformatikaPoliteknik Caltex Riau, Pekanbaru
How to Cite
Chandra, F., & Zul, M. I. (2024). IMPLEMENTATION OF SYSTEM USABILITY SCALE IN THE DOCTOR APPOINTMENT APPLICATION DEVELOPMENT USING THE SCRUM METHOD. Jurnal Komputer Terapan, 10(2), 123–130. https://doi.org/10.35143/jkt.v10i2.6420
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